Last updated March 03, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

Returns

All returns must have a postmark within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

Please email customer service at makers@hexxyl.com to obtain a Return Merchant Authorization (RMA) number to return an item. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

Hexxyl

Attn: Returns

RMA#

1807 Andreo Ave.

Torrance, Ca 90501

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting your item’s condition, we will process your return or exchange. Please allow at least fifteen (15) days from your item’s receipt to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned or exchanged:

  • Custom Orders
  • Personalized items
  • Orders under $10

For defective or damaged products, please contact us at the customer service email below and send a photo of the issue to arrange a refund or exchange, and have a shipping label emailed for your convenience.

Please Note

  • A $1.00 restocking fee will be charged for all returns*.
  • Sale items are FINAL SALE and cannot be returned.
  • Products must be returned and on hand before refunds can be processed.

*Restocking fees will be waived upon request, pending review. All returns must be requested within fifteen (15) days of purchase or seven (7) days from receiving the item.

Questions

If you have any questions concerning our return policy, please contact us at makers@hexxyl.com